Last updated: October 2026. This Privacy Policy explains how Safron Mart (“we”, “us”, “our”), an online mart in Pakistan operating at safronmart.com, collects, uses, shares and protects your personal information when you visit our website, place an order or contact us. By using our website, you agree to this policy.
Information we collect
We collect only the information we need to serve you:
- Order information: your name, phone number, email address, delivery address and city, and the items you order.
- Contact information: details you send us through our contact form, email or WhatsApp.
- Account information: your name, email and saved addresses, if you create an account.
- Newsletter information: your email address, if you subscribe to our offers.
- Technical information: your browser, device type and pages visited, collected through cookies and similar tools.
How we use your information
We use your information to:
- process, confirm and deliver your Cash on Delivery orders across Pakistan
- contact you about your order by phone, WhatsApp or email
- handle returns, refunds and customer support requests
- manage your account and wishlist
- send you deals and offers, only if you subscribed (you can unsubscribe at any time)
- keep our website secure, prevent fraud and improve how our online store works
Cash on Delivery and payments
We do not collect card or bank details on this website. If you pay by JazzCash or Easypaisa, you send the payment from your own app. We keep the payment screenshot and transaction ID you share with us only to confirm your order, and uploaded files are stored in a protected folder.
Sharing your information
We do not sell your personal information. We share it only when needed:
- with delivery and courier partners, so they can deliver your order
- with service providers who help us run the website, such as web hosting, email and security services
- when the law or a lawful request requires us to
We ask these partners to use your information only to provide their service to us.
Cookies
Cookies are small files saved on your device. We use them to keep items in your cart, remember your login and wishlist, and understand how visitors use our website. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may not work properly without them.
Emails and WhatsApp messages
We may message you about your order using the phone number or email you provided. We send promotional messages or newsletters only if you chose to receive them. To stop receiving them, use the unsubscribe link in the email or reply to ask us to stop.
How long we keep your information
We keep order and account information for as long as needed to provide our service, handle returns and support, and meet legal or accounting needs. After that, we delete it or make it anonymous.
Keeping your information safe
We use reasonable measures to protect your information, including secure hosting, a website firewall and restricted access. No website or internet transmission is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us using the details below, and we will respond within a reasonable time.
Children’s privacy
Our website is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, please contact us and we will delete it.
Links to other websites
Our website may link to other sites, such as our Facebook page. We are not responsible for the privacy practices of other websites, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date shown at the top.
Contact us
Safron Mart
Rawalpindi, Pakistan
Email: support@safronmart.com
WhatsApp: +92 306 6677445
Website: safronmart.com