Last updated: October 2026. We want you to be happy with every order from Safron Mart. If something is wrong, tell us quickly and we will make it right. This policy explains how returns, replacements and refunds work.
Return window: 2 days
You must contact us within 2 days (48 hours) of receiving your order to request a return or replacement. Requests made after 2 days cannot be accepted, so please check your order as soon as it arrives.
When you can return an item
- the item arrived damaged or defective
- you received the wrong item, size, colour or quantity
- the item is expired or past its best-before date
- the item does not match its description on our website
- you changed your mind about an item that is unused, unopened and in its original packaging
Please check your order when the delivery person hands it over, and tell us the same day if you see a problem.
Items we cannot accept back
For hygiene and safety, we cannot accept returns of opened food and drink, personal care and beauty products, underwear and baby feeding items, unless they arrived damaged, expired or incorrect.
How to request a return
- Message us on WhatsApp at +92 306 6677445 or email support@safronmart.com within 2 days of delivery.
- Include your order number and clear photos of the item and its packaging.
- We will reply within 1 to 2 working days and tell you the next step.
- Keep the item and its packaging until we confirm the return.
Replacements and refunds
If your return is approved, we will send a replacement or give you a refund, depending on stock and your preference.
10% deduction: for refunds on change-of-mind returns, we deduct 10% of the item price as a handling charge. We do not deduct this amount when the problem is our mistake, such as a damaged, wrong or expired item. Replacements are never charged.
Refunds are sent by JazzCash, Easypaisa or bank transfer within 5 to 7 working days after we receive and check the returned item. We will ask for your account details to send the refund.
Return delivery cost
If the problem was our mistake, we will arrange and pay for the return pickup. For change-of-mind returns, the delivery cost of sending the item back is paid by the customer.
Cancelling an order
You can cancel an order before it is dispatched by messaging us on WhatsApp with your order number. Once an order is on its way, please refuse it at delivery or contact us.
Contact us
Safron Mart, Rawalpindi, Pakistan
Email: support@safronmart.com
WhatsApp: +92 306 6677445